Privacy Policy for POS Pro

Last Updated: May 18, 2025

1. Introduction

Welcome to POS Pro ("us", "we", or "our") available at pos-sass.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Point of Sale application (POS Pro) and visit our website (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the Service.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

Personal Data

Personally identifiable information, such as your name, email address, phone number, and business name, that you voluntarily give to us when you register for the Service, request a demo, or contact us.

Business Data

Information related to your retail business that you input into POS Pro, such as product details (name, description, price, SKU, barcode, images), sales transactions, inventory data (quantity on hand, stock adjustments), category information, customer information (if you use the optional customer management feature, e.g., name, mobile), user/employee data for access control, and store configuration details. This data is owned by you.

Derivative Data

Information our servers automatically collect when you access the Service, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Service. If you are using our application, this information may also include device information and usage statistics for the purpose of improving the Service and ensuring stability.

3. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

  • Create and manage your account and provide the POS Pro services.
  • Process your transactions and send you related information, including confirmations and invoices (if applicable).
  • Enable you to manage your business operations within POS Pro (e.g., sales, inventory, reporting).
  • Communicate with you, including responding to your inquiries, providing support, and sending administrative messages.
  • Improve the efficiency, operation, and stability of the Service.
  • Monitor and analyze usage and trends to improve your experience with the Service.
  • Notify you of updates to the Service.
  • Offer new products, services, and/or recommendations to you (with your consent where required).
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Resolve disputes and troubleshoot problems.

4. Disclosure of Your Information

We do not sell your Personal Data or Business Data. We may share information we have collected about you in certain situations as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include data hosting providers (e.g., cloud infrastructure like AWS, Google Cloud, Azure), email delivery services, and customer support tools. These third parties are obligated to protect your data and use it only for the purposes for which it was disclosed.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We will notify you before your Personal Data is transferred and becomes subject to a different privacy policy.

Aggregated or Anonymized Data

We may share aggregated or anonymized information, which cannot reasonably be used to identify you, for various purposes, including analytics, research, and improving our services.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your Personal Information and Business Data. For POS Pro, we utilize JWT-based authentication, HTTPS for data in transit, and industry-standard practices for data storage and protection. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will retain your Personal Data and Business Data for as long as your account is active or as needed to provide you the Service and to comply with our legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account and associated data by contacting us. Provisions for data download upon service changes are outlined in our Terms & Conditions.

7. Your Data Rights

Depending on your location, you may have certain rights regarding your personal data, such as the right to access, correct, update, or request deletion of your personal data. If you wish to exercise these rights, please contact us using the information below. We will respond to your request in accordance with applicable law.

As stated in our Terms & Conditions, we are committed to data portability. In the event of significant service changes or decommissioning, we will provide users with the means to download their core business data.

8. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13 (or a higher age threshold where applicable by law). If you become aware of any data we have collected from children under the relevant age, please contact us using the contact information provided below.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: privacy@pos-sass.com or support@pos-sass.com

Website: pos-sass.com/contact.html